Terms and Returns

Terms / Returns

Your Rights to Cancellation under The Consumer Protection (Distance Selling) Regulations 2000.

This website page confirmation satisfies the requirement under these regulations for us (the supplier) to supply you (the consumer) with written, durable information about your rights of cancellation of this order.

You have the right to cancel an order for any reason within 7 working days from the day after the date of receipt of the goods.(This does not apply to any Custom Made / Made to Measure Items or Cut Length Fabrics ) Notice of cancellation should be made via phone on 01723 584942, by fax on 01723 581071, or by email to enquiries@onlinecurtainfabrics.com we urge you to contact us as soon as you think their is a problem, and we will try our best to stop any order you have placed.

Goods other than made to measure curtains & cut length fabrics should be returned to us at our registered address at your expense within 14 days and must be undamaged, unused and in the same condition as when received by you. Until such time as they are received into our premises, you are responsible for any loss or damage to those goods.So recorded delivery should really be needed.

Unfortunately we cannot refund products without the original packaging or products that have been trimmed or adjusted in any way such as cut length fabrics and made to measure curtains. If you do send your items back to us and it does not meet our terms, then you would have to collect or pay for delivery for the items to be sent back to you.

What if the goods are deemed faulty? If your goods are faulty, we will gladly provide you with a replacement or refund once the items have been checked, but please advise us what you would like us to do first.

Once we have received the returned goods, we will refund the purchase price within 30 days if this is the option you need. Our original carriage charges incurred when sending out the parcel are not refundable. onlinecurtainfabrics.com, accept no liability for any costs incurred for the return of these goods, unless in the opinion of onlinecurtainfabric.com the goods are deemed faulty.

Your Statutory Rights are not affected.

Returns Policy on Ready Made Curtains

If your Ready Made Curtains are found to have a fault, please contact us and let us know, do not however return any Readymade Curtain back to us without being approved to do so, as these will be sent back as an unapproved returns delivery.

Please Note : Once the Ready Made Curtains have had the strings pulled ready for fitting or if your readymade curtains have been adjusted in anyway including curtains altered by us, you can not return the goods back to us for credit under any circumstances.

If you discover that you have made a mistake and ordered the wrong colour or even the wrong size or even the wrong design, then you will need to contact us before returning your Readymade Curtain on 01723 584942 any carrige charges to return are at you own cost, we advise a signed for delivery incase your items go missing while being returned. We will refund the cost of the Readymade Curtains if it meets our returns policy. Your Refund will be less the delivery charge of £7.95 which had to be paid for by us even if you got free delivery by ordering over £100.00

Goods can only be returned to an a returns address only after you have phoned us and also written an email to explain the problem, if an agreement is made with us, then you will be given the correct returns address in a confirmation email in which you would need to agree with first as this will then be collected from you and returnd to that address.

All items that we have agreed to have returned will be picked up from the address given, by the customer in the UK mainland.

Any items that are returned to us without an agreement will be returned straight back to you at your own cost, if this is not paid within 31days, then we reserve the right to dispose of your items as unclaimed.

No items to be returned to the address given on our website, this is not the returns address and the items will be sent back to you, incurring another charge.

Damaged / Faulty Items

We are confident that all our products will reach you in a highly satisfactory manner. If this is not the case please email us at: enquiries@onlinecurtainfabrics.com Please provide your order number and a description of the problem, along with your name, address and contact number and email address.

We will promptly deal with your queries and if necessary arrange for a replacement to be sent without delay.

Ready made curtain information
Please be aware that due to the way ready made curtains are manufactured, we cannot guarantee the pattern repeat is correct. We do not accept liability for this issue.

All ready made curtains sizes are approximate.

Questions:

Can I have my items delivered to an address other than my billing address?
Yes, items can be delivered to a different address other than the billing address. You will be prompted to enter your address details on the checkout page.

Other Questions:

Just pick up the phone or email us, we are always glad to help with anything you need.

How do I know that my order has been placed?
Your order will be confirmed by an e-mail after your order has been successfully placed. This will detail all the items that you have ordered.

How can I contact Online Curtain Fabrics.com?

Telephone: 01723 584942
Fax: 01723 581071

Email: enquiries@onlinecurtainfabrics.com

Online Curtain Fabrics Ltd
Newchase Court
Hopper Hill Road
Scarborough
North Yorkshire
YO11 3YS

VAT Registration Number: 987 5235 69

All prices shown on our website excludes VAT. VAT is added and displayed in the shopping basket at the current rate of 20%.