• Tel: 0333 4330 767 0333 4330 767
  • Email: info@onlinecurtainfabrics.com info@onlinecurtainfabrics.com

Frequently Asked Questions

Q. Can I get a discount on large fabric order?

A. Yes you can. We have a very competitive pricing structure. You can save even more on your order if your order over 6/12/20 Metres.

Q. How do I unsubscribe from the OnlineCurtain fabrics Newsletter?

A. Simply click on the "Unsubscribe" link that is at the bottom of the newsletter email. You will then be removed from the email database.

Q. How much does delivery cost?

A. Any order valued over £200 for delivery inside mainland UK is Free. Order values under £200 will incur a £10.00 charge. Please check this link that shows supplemental charges in more areas. Delivery to Northern and Southern Ireland incurs an extra £10 charge. This is charged even if the overall order value is over £200.

Q. Do you deliver outside of mainland UK?

A. Other than Southern Ireland, we don't deliver outside of mainland UK but we are happy to ship an order to an address inside mainland UK to be forwarded on.

Q. How do I return faulty goods?

A. We are confident in the quality of our fabrics but in the rare occasion you have received faulty goods, please read our returns policy. Also, call our sales team on 0333 4330 767 to discuss the issue and arrange pick up of the goods.

Q. If I need a refund, how long will this take?

A. Once the faulty goods have been returned and checked by the manufacturer, the card that was used to purchase the goods will be credited. This payment back into your account will be dependent on your credit/debit card Company processing the payment. This also relates to orders being cancelled due to out of stock/ discontinued fabrics.

Q. Can I change the delivery address?

A. Providing the order has not left the manufacturer or make up service, we may be able to change the delivery address. Call the Sales team on 0333 4330 767 for help.

Q. Can I change my order?

A. If you need to change your order, contact us immediately on 0333 4330 767 and speak to one of the sales team with your changes. Unfortunately, if your order has already been processed, you will be responsible for carriage charges for the delivery and return of the order. You can track your order here.

Q. Are returns free?

A. In the case of faulty goods, yes. It is not free if the goods are being returned due to change in the order, the responsibility for carriage remains with the customer.

Q. What payment methods can I use?

A. We accept payments from: Paypal, Visa Credit or Debit Cards, Mastercard, Maestro and JCB Cards. Payments are handled by World Pay.

Q. How do I measure for made to measure Curtains, Ready Made Curtains and Roman Blinds?

A. Click on this link to view our detailed instructions on how to measure for your Curtains and Blinds. There are also links to specific manufacturer measuring instructions

Q. What Types of Made to Measure Curtains do you supply?

A. We supply Eyelet, Tab Top, Pencil Pleat and Pinch Pleat. These can be lined, unlined and blackout lined. We also supply matching tie-backs and valances.

Q. How long does delivery of goods take?

A. Depending on stocks being readily available from the manufacturer, Ready Made Curtains and Curtain Fabrics are usually delivered between 3-5 working days after being processed by OnlineCurtain fabrics, please note that orders placed online that are outside of working hours or at the weekend, will be processed on the first working day after, Made to Measure delivery times can be found here.

Q. Do you supply ready made Curtains?

A.Yes we do have a large selection of beautiful ready made curtains.

Q. Do you supply fabric samples?

A. Yes we do. Orders must be placed online and each swatch costs 50p.

Q How can I contact Online Curtain Fabrics.com?

A. You can call us on 0333 4330 767. The offices are open 9am-5pm Monday to Friday. You can also email us: enquiries@onlinecurtainfabrics.com. We also have a live chat feature on the website www.onlinecurtainfabrics.com where you can discuss your needs with an experienced member of the sales team.

Q. Is our website secure?

A. We understand that security is one of the major concerns for customers during an online transaction. At Online Ready Made Curtains, we use a secure company called WorldPay who deal with processing your online payments. This company use secure encryption during transactions by using complicated algorithms that scramble the data transferred, making the information sent and received, impossible to read if intercepted.

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CONTACT US

Eurolink
Lea Green
St Helens
Merseyside, WA9 4QF

Phone: 0333 433 0767

Email: info@onlinecurtainfabrics.com

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